Get Quote


Client Services Coordinator

Do you like to go the extra mile for others?

 

We’re looking for a team member who can support the executive team to stay organized and get things done. The primary role of the Client Services position is to support the executive team with coordinating schedules, while assisting with account management duties, note taking, customer service inquiries, and follow up in the sales process. The success of this role will be determined by having a great attitude, while juggling a multitude of tasks to a close.

Qualities & Responsibilities:

  • Attend meetings with clients, take notes, and follow up so action items are fully executed after each call

  • Assist video production team while at offsite shoots by preparing call sheets, production schedules, and calendars

  • Handle all communication with clients and participants leading up to shoot dates and after

  • Answer customer inquiries via phone and email, follow through with action items from meetings, and update internal system with progress reports

  • Provide basic support by conducting online research, finding video clips and stock footage, booking voiceovers, and managing client files related to projects

  • Manage executive calendars, assist with travel arrangements, adjust schedules, and communicate project deadlines when necessary

  • Answer basic billing questions, follow up with agreements, and support clients when executives are unavailable

  • Support executive team with administrative duties related to managing the sales process following up with leads, coordinating meetings, and sending reminders

  • Post regularly on the company's social media accounts, telling the world what we’re working on, what we’ve accomplished as a team, and why people should work with us

Requirements:

  • Detail-oriented with a passion for helping others

  • Organized and able to multi-task to turnaround inquiries quickly

  • Tech savvy and fast learner

  • Minimum of 2 years customer service experience

  • Excellent communication skills in both verbal & written

  • Proactive and self-starter, adding value at all times with minimal hand holding

  • High school diploma

  • A.A./ A.S. Degree in Communications preferred, but not required

  • Bilingual in Spanish and English

Location:

Fort Lauderdale, FL

Apply Now